Book nowClear expectations, calmer care
Salon policies
& terms.
These rules protect a safe, quiet, and truly one-on-one experience for every pet.
Please read before booking.
By booking an appointment, you agree to these terms and to the conditions in the signed Consent to Pet Grooming Services & Release of Liability Agreement.
Vaccinations & safety disclosures
Up-to-date vaccinations and full behavioral transparency protect every animal in our care.
- 01.1
Current rabies vaccination documentation must be verified before service. A tag alone is not accepted. Missing proof may result in cancellation and deposit forfeiture.
- 01.2
Puppies under 16 weeks must have completed at least two rounds of puppy starter vaccinations.
- 01.3
Owners must disclose health conditions, allergies, medications, senior status, seizures, skin concerns, anxiety, reactivity, biting, and special-handling needs.
- 01.4
Muzzles are not used. Services may be refused, modified, or stopped if a pet poses a safety risk. Special-handling fees may apply.
Cancellations & no-shows
A missed one-on-one appointment prevents another pet from receiving care.
- 02.1
Cancellation or rescheduling requests must be made at least 24 hours before the scheduled service.
- 02.2
Late cancellations, no-shows, or unavailability at the scheduled time forfeit the deposit and incur a charge of 20% of requested services.
- 02.3
Extenuating circumstances may be considered at the studio’s sole discretion.
Drop-off, pick-up & control
Timely arrivals and pick-ups protect the studio’s quiet, low-stress environment.
- 03.1
Pets must arrive leashed and collared and remain under the owner’s control until transferred to studio care.
- 03.2
Text upon arrival and wait for instructions. Do not enter restricted areas.
- 03.3
A courtesy notice is sent about 15 minutes before completion. Pick-up is required within 45 minutes of notice; late fees apply afterward.
Matting, weight & final pricing
Final pricing reflects the real time and care each pet requires.
- 04.1
Every pet is weighed at the start of the visit. Actual studio-scale weight determines the correct size tier.
- 04.2
Final rates reflect weight, coat condition, behavior, requested style, and total time required.
- 04.3
Removing heavy matting carries risks such as irritation, nicks, bruising, or temporary sensitivity. Owners authorize necessary shaving or de-matting, and additional charges apply.
- 04.4
Senior and medically fragile pets are groomed for cleanliness and comfort. Authorized emergency veterinary care is at the owner’s expense.
Flea & tick policy
Parasites create an immediate health risk in a private, home-based studio.
- 05.1
Pets must be on a veterinarian-recommended preventative. Parasites found at check-in result in immediate refusal of service.
- 05.2
If fleas or ticks are discovered during grooming, service stops immediately.
- 05.3
Mandatory parasite-elimination, deep-cleaning, and sanitation fees apply at the owner’s expense.
- 05.4
Owners must collect the pet immediately after notification to prevent further contamination.
Payment, deposits & booking
Appointments are reserved only when all booking requirements are complete.
- 06.1
The studio is appointment-only and cannot accept walk-ins.
- 06.2
Payment is due in full immediately after grooming is completed.
- 06.3
A non-refundable deposit is required and applied to the final invoice. Completed services and final pricing are non-refundable.
- 06.4
Credit card payments—including tap, swipe, insert, and manual entry—carry a 3.5% processing fee. Debit and cash have no processing fee.
- 06.5
Returned checks or NSF bank notifications incur a $35 fee.
Trimming services
Light trimming is available with the Bath & Trim service.
A standard Bath & Brush does not include face, sanitary, paw-pad, or paw trimming. Please select Bath & Trim when this maintenance is needed. As with every service, trimming is completed only when it can be safely and comfortably tolerated.