Do you require a deposit?
Yes. A non-refundable deposit is required to reserve all appointments and is applied toward your final invoice.
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When is payment due, and can pricing vary?
Payment is due upon completion of services. Pricing may vary based on your pet’s size, coat condition, behavior, handling needs, and the time required.
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Do you charge a card processing fee?
Yes. All credit/debit card payments include a 3.5% card processing fee (tap, swipe, insert, or manual entry).
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Do you offer refunds?
No. All payments are non-refundable, including deposits and completed services.
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What is your cancellation policy?
We require cancellations to be made at least 24 hours before the appointment. Late cancellations, no-shows, or failure to be available at service time result in deposit forfeiture and a 20% charge of the requested services.
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Do you ever make exceptions for cancellations?
Extenuating circumstances may be considered at our sole discretion.
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What happens if fleas or ticks are found?
Because we are a home-based grooming studio, pets must be maintained on veterinarian-recommended flea/tick prevention. If fleas or ticks are found, a mandatory flea/tick treatment may be required and additional charges apply. We may also refuse or immediately discontinue services, and the appointment will be treated as a same-day cancellation with applicable fees.
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Do you require vaccinations?
Yes. Pets must be current on vaccinations as recommended by a licensed veterinarian.
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Do we need to disclose medical or behavioral concerns?
Yes. We require full disclosure of any health conditions, allergies, medications, anxiety, reactivity, biting history, seizures, senior status, or special handling needs before services begin.
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What is your drop-off policy?
Pets must arrive leashed and collared, remain under your control until we take custody, and you will text upon arrival and wait for staff. For safety and privacy, owners are not permitted to enter restricted areas.
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When do we need to pick up our pet?
We will attempt to notify you approximately 15 minutes before completion. Pets must be picked up within 45 minutes of notice, and late pickup fees may apply.
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Do you have the right to refuse or stop grooming services?
Yes. We may refuse, modify, or discontinue services at any time if a pet poses a safety risk or cannot be handled safely. Additional handling fees may apply for pets requiring extended time or special restraint.
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Do you use muzzles?
No. Owners acknowledge that we do not use muzzles.
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What if a pet bites or injures someone?
Owners are solely responsible for all damages, medical bills, lost income, and property or equipment damage resulting from a bite or injury caused by their pet.
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What is your matting policy?
Matted coats may require shaving. Dematting or shaving can cause irritation and other coat/skin effects, and additional charges may apply. We prioritize humane grooming and your pet’s safety and comfort.
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What happens if my pet needs emergency veterinary care during grooming?
If we deem it necessary, you authorize us to obtain emergency veterinary care. We will attempt to contact you first when practical. Owners are responsible for all medical costs, including transport and treatment.
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Do you take photos of pets?
Yes. Owners grant us permission to photograph or record pets and use their likeness for marketing and social media without compensation or further approval.
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What happens during severe weather or emergencies?
We are not liable for delays or cancellations caused by events beyond our control (such as severe weather, illness, power outages, equipment failure, or government orders). In these cases, deposits may be applied to a rescheduled appointment at our discretion.
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Thank you for respecting our policies — they allow us to provide a calm, private, and elevated grooming experience for every guest.